Refund & Cancellation Policy
Last updated: January 2025
1. General Policy
At Magizhan Academy, we strive to provide high-quality educational content. As our products are digital (Mock Tests, Courses, PDFs), they are deemed "used" immediately upon purchase/access. Therefore, we generally maintain a no-refund policy once the content has been accessed.
2. Refund Eligibility
Consideration for a refund may be given under the following special circumstances:
- Duplicate payment for the same course/test due to technical glitch.
- Content was not accessible for more than 48 hours due to platform failure.
- The purchased course key/access was not generated or delivered.
Change of mind or "purchased by mistake" claims are not eligible for refunds once the content has been unlocked.
3. Subscription Cancellation
For recurring subscriptions (if applicable):
- You may cancel your subscription at any time via your Profile settings.
- Cancellation stops future billing; it does not generate a refund for the current billing period.
- You will retain access to your subscription content until the end of the current billing cycle.
4. How to Request a Refund
If you believe you are eligible for a refund under Section 2:
- Contact our support team within 7 days of purchase.
- Email us at contact@magizhanacademy.in or message us on WhatsApp.
- Provide your Transaction ID, Registered Email/Mobile, and specific reason for the request.
5. Processing Time
Approved refunds will be processed within 5-7 business days. The amount will be credited back to the original payment source (Credit Card/UPI/Bank Account).
6. Free Services
Magizhan Academy currently offers a wide range of free services. There are no cancellation fees or refund procedures applicable for free user accounts.
7. Contact Us
For any billing or payment related queries, please contact us at our contact page.